ADCI
Operations, IT, Support Engineering, consumerpayments
SupportEngineerIV,PaymentServices
Neural analysis suggests this role is
optimal for Senior candidates.
“Support Engineer IV, Payment Services at ADCI. Skills: Technical support, Software development, System troubleshooting. Leverage supporting technologies. Develop technologies”
Industry & Context.
Troubleshooting; Debugging; Root cause analysis
What They're Looking For.
Must Have
4+ years software development, 4+ years technical support, Experience scripting modern languages, Experience troubleshooting technical systems, Experience documenting findings, Experience in agile/scrum
Nice to Have
Knowledge of distributed applications, Knowledge of enterprise applications, Knowledge of UNIX/Linux, Experience analyzing RESTful API calls, Experience troubleshooting RESTful API calls
What You'll Do.
Leverage supporting technologies
Increase global collaboration
Meet controller ship requirements
Work with development teams
Conduct technical mitigations
Find corrective actions
Ensure design is effective
Complement custom applications
Work on proactive detection
Report dip in performance
Build efficient metrics
How You'll Work.
Team & Collaboration
Collaborate with development teams; Work with technical teams
Process & Methodology
Agile, Scrum
Full Job Description
Amazon has earned a reputation for excellence in the world by leading innovative technologies. Our humongous scale helps experience the thrill of working in a system of humongous scale. We are looking for you if you are a highly determined/motivated engineer who loves challenges and commits to improvement every day. Our Support Engineers get an exposure to disruptive technologies applied in our software solutions. They collaborate with software development teams to raise the engineering and operational excellence to define the future. Key job responsibilities * As a Support Engineer IV you will: * Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements * Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions * Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS * Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools * Build tools and automations to optimize the system, simplify processes, etc. Basic Qualifications: - 4+ years of software development, or 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings Preferred Qualifications: - Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system - Experience analyzing and troubleshooting RESTful web API calls Our inclusive culture empowers Amazonians to deliver the
Applying for this Support Engineer IV, Payment Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ADCI?
Real rants from real employees. Read before you apply.