SupportEngineerIV

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Arlington, Virginia Job Number: AMZ9803600 Position Responsibilities: Provide technical support for continuous integration/deployment infrastructure, cloud-based solutions, and perform critical system failure analysis including root cause investigation. Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems for enterprise-level support systems. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the customer community and internal training. Assist customers on a wide variety of topics, including cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers. 40 hours / week, 8:00am-5:00pm, Salary Range: $92,934/year to $158,200/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000 Basic Qualifications: Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, or related field and five years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) Continuous Integration and Continuous Deployment (CI/CD) automation; (2) building software automation