ADCI MAA

Software Development, Support Engineering, selling partner services

SupportEngineerIV

₹15–25L ~AI est. Chennai, Tamil Nadu, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Support Engineer IV at ADCI MAA. Skills: System support, ETL products, Query engine. Provide support for tickets. Perform troubleshooting tasks”

Industry & Context.

Software Development, Support Engineering, selling partner services
Problems you'll solve

Troubleshooting; Debugging

What They're Looking For.

Must Have

4+ years software development, 4+ years technical support, Experience scripting modern languages, Experience troubleshooting technical systems, Experience in agile/scrum workflow

Nice to Have

Knowledge of distributed applications, Knowledge of enterprise applications, Knowledge of UNIX/Linux, Experience analyzing RESTful API calls, Experience troubleshooting RESTful API calls

What You'll Do.

Provide support for tickets

Perform troubleshooting tasks

Work on coding projects

Support software deployment

Develop tools for operations

Develop tools for maintenance

Report support status

Coordinate customer notification

Maintain service level agreements

Hand-off support issues

Take over support issues

Create knowledge base

How You'll Work.

Team & Collaboration

Support team; Product managers; UX designers; TPMs; SDEs; DEs; Data Scientists

Process & Methodology

Agile, Scrum

Full Job Description

Impact Ever wondered how Amazon offers the Earth's biggest selection and still manages to offer lower prices every day to our customers? Our retail business teams work with a massive array of vendors and business financial performance metrics to expand selection and drive costs lower. Given the rapid growth of our business, this requires our category leaders, financial analysts, site merchandisers and vendor managers to quickly analyze vendors, categories and brands, diving deep into data showing business efficiency down to the unit sale level. The technology that enables this has huge visibility and impact and is critical to Amazon's continued profitability and growth. Innovation We're working on the future. If you are seeking an environment where you can drive innovation. If you want to apply state-of-the-art software technologies to solve real world problems. If you want the satisfaction of providing visible benefit to end-users in an iterative fast paced environment, this is your opportunity. The responsibilities of this role will be key in paving the future of Amazon Retail and transforming how we do business. Opportunity You will be part of a team of creative, top-notch engineers who work hard, have fun, and make history. As a Support Engineer, you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like in-house Applications and external aplications ), track data quality, catalogue datasets and their lineage, detect duplication, audit usage and ensure correct data semantics. You will be responsible for crunching and providing support for petabytes of in-coming data from dozens of sources and financial events around the company. Be part of a high performance, high profile team with a complete, entirely localized business charter to enhance business profitability for the Amazon Consumer business. Platform runs entirely on AWS; high scale, engineering challenges. Very successful team that has d

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