ADCI MAA
Retail
SupportEngineerIV
Neural analysis suggests this role is
optimal for Senior candidates.
“Support Engineer IV at ADCI MAA. Skills: Software development, Technical support, Data systems. Provide support incoming tickets. Perform troubleshooting tasks”
Industry & Context.
Troubleshooting; Debugging
What They're Looking For.
Must Have
4+ years software development, 4+ years technical support, Experience scripting modern languages, Experience troubleshooting technical systems, Experience in agile/scrum workflow
Nice to Have
Knowledge of distributed applications, Knowledge of enterprise applications, Knowledge of UNIX/Linux, Experience analyzing RESTful API calls, Experience troubleshooting RESTful API calls
What You'll Do.
Provide support incoming tickets
Perform troubleshooting tasks
Work on operations coding projects
Work on maintenance coding projects
Support software deployment staging
Support software deployment production
Develop tools for operations
Develop tools for maintenance
Report support status
Coordinate customer notification
Coordinate customer workflow
Follow-up customer issues
Create team knowledge base
Create team skill sets
How You'll Work.
Team & Collaboration
Support team; Product managers; UX designers; TPMs; SDEs; DEs; Data Scientists
Process & Methodology
Agile, Scrum
Full Job Description
Impact Ever wondered how Amazon offers the Earth's biggest selection and still manages to offer lower prices every day to our customers? Our retail business teams work with a massive array of vendors and business financial performance metrics to expand selection and drive costs lower. Given the rapid growth of our business, this requires our category leaders, financial analysts, site merchandisers and vendor managers to quickly analyze vendors, categories and brands, diving deep into data showing business efficiency down to the unit sale level. The technology that enables this has huge visibility and impact and is critical to Amazon's continued profitability and growth. Innovation We're working on the future. If you are seeking an environment where you can drive innovation. If you want to apply state-of-the-art software technologies to solve real world problems. If you want the satisfaction of providing visible benefit to end-users in an iterative fast paced environment, this is your opportunity. The responsibilities of this role will be key in paving the future of Amazon Retail and transforming how we do business. Opportunity You will be part of a team of creative, top-notch engineers who work hard, have fun, and make history. As a Support Engineer, you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like in-house Applications and external aplications ), track data quality, catalogue datasets and their lineage, detect duplication, audit usage and ensure correct data semantics. You will be responsible for crunching and providing support for petabytes of in-coming data from dozens of sources and financial events around the company. Be part of a high performance, high profile team with a complete, entirely localized business charter to enhance business profitability for the Amazon Consumer business. Platform runs entirely on AWS; high scale, engineering challenges. Very successful team that has d
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