ADCI MAA
Retail
SupportEngineerIV
“Support Engineer IV at ADCI MAA. Skills: Software development, Technical support, Data systems. Provide support incoming tickets. Perform troubleshooting tasks”
Industry & Context.
Troubleshooting; Debugging
What They're Looking For.
Must Have
4+ years software development, 4+ years technical support, Experience scripting modern languages, Experience troubleshooting technical systems, Experience in agile/scrum workflow
Nice to Have
Knowledge of distributed applications, Knowledge of enterprise applications, Knowledge of UNIX/Linux, Experience analyzing RESTful API calls, Experience troubleshooting RESTful API calls
What You'll Do.
Provide support incoming tickets
Perform troubleshooting tasks
Work on operations coding projects
Work on maintenance coding projects
Support software deployment staging
Support software deployment production
Develop tools for operations
Develop tools for maintenance
Report support status
Coordinate customer notification
Coordinate customer workflow
Follow-up customer issues
Create team knowledge base
Create team skill sets
How You'll Work.
Team & Collaboration
Support team; Product managers; UX designers; TPMs; SDEs; DEs; Data Scientists
Process & Methodology
Agile, Scrum
Applying for this Support Engineer IV role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ADCI MAA?
Real rants from real employees. Read before you apply.