Eneve
Technology
SupportEngineer-ITSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Support Engineer - IT Support at Eneve. Skills: IT support, Office 365 administration, Endpoint management. Provide timely technical support to end users. Troubleshoot issues with Windows and macOS devices”
What You'll Achieve.
Meeting or exceeding incident resolution SLAs; Meeting or exceeding service request SLAs; Positive feedback from end users; Proactive identification of recurring issues; Proactive escalation of recurring issues; Proactive identification of potential problems; Proactive escalation of potential problems; Well-maintained documentation; Enable self-service; Enable knowledge sharing; Effective collaboration to deliver seamless IT support; Demonstrated growth in technical skills; Handle increasingly complex issues
Industry & Context.
Diagnose and resolve technical issues
Travel to Assen once every 2 weeks
What They're Looking For.
Must Have
2-4 years of experience in IT support roles, Hands-on experience supporting Windows and macOS environments, Working knowledge of Office 365 administration, Azure ID user management, Experience with Active Directory, Experience with endpoint management tools (Intune, SCCM, or similar), Experience with Jira Service Management, Practical understanding of basic networking concepts, Practical understanding of remote support tools, Practical understanding of AV equipment troubleshooting
Nice to Have
Azure Fundamentals (AZ-900) certification or equivalent cloud platform knowledge, Experience working in multi-location or hybrid office environments, Familiarity with IT asset management systems and processes, Basic scripting or automation skills (PowerShell, Bash, or similar)
What You'll Do.
Provide timely technical support to end users
Troubleshoot issues with Windows and macOS devices
Troubleshoot issues with Office 365 applications
Troubleshoot issues with common business tools
Log incidents and service requests
Track incidents and service requests
Resolve incidents and service requests
Ensure accurate documentation
Escalate complex issues to senior team members
Escalate complex issues to external vendors
Assist with administration of Office 365
Assist with daily management of Office 365
Assist with administration of Entra
Assist with daily management of Entra
Assist with administration of endpoint management platforms
Assist with daily management of endpoint management platforms
Support user onboarding activities
Support user offboarding activities
Maintain IT asset inventory
Ensure equipment is properly deployed
Ensure equipment is properly configured
Ensure equipment is properly tracked
Provide hands-on support for network infrastructure
Provide hands-on support for remote support platforms
Provide hands-on support for AV/meeting room technologies
Perform routine system checks
Perform routine system updates
Perform routine system maintenance
Ensure platform stability
Ensure platform security
Assist with monitoring network connectivity
Assist with basic troubleshooting of network connectivity
Assist with monitoring hardware issues
Assist with basic troubleshooting of hardware issues
Create knowledge base articles
Update knowledge base articles
Create technical documentation
Update technical documentation
Support team efficiency
Follow standardized IT support processes
Help refine standardized IT support processes
Contribute to IT improvement projects
Execute assigned tasks
Provide input based on frontline experience
How You'll Work.
Team & Collaboration
Cross-functional teams; External partners
Communication Scope
Explain technical concepts
Full Job Description
Company Description At Eneve, we build smart, data-driven software solutions for the energy market. Our platforms help suppliers, producers, and large-scale consumers stay ahead in a fast-changing landscape, enabling future-proof products, automated processes, and stronger customer relationships. Powered by real-time data, AI-driven insights, and a growing international team across different countries, we simplify complexity and accelerate the energy transition. Our platforms support energy producers, suppliers, balancers, and industrial consumers across Europe. These systems process large volumes of operational and market data and play a critical role in the daily operations of energy companies. As we scale our platform and organization, we are strengthening our product organization by clearly separating product strategy from product execution, enabling focus, accountability, and faster delivery. Want to be part of the flow? Join us. About the role * Daily IT Support Delivery: Provide timely technical support to end users across multiple office locations, troubleshooting issues with Windows and macOS devices, Office 365 applications, and common business tools Log, track, and resolve incidents and service requests using Jira Service Management, ensuring accurate documentation and adherence to SLAs Escalate complex issues to senior team members or external vendors as appropriate, following established procedures * System administration & maintenance: Assist with administration and daily management of Office 365, Entra, and endpoint management platforms (e.g., Intune, SCCM) Support user onboarding and offboarding activities, including account provisioning, equipment setup, and access management Maintain IT asset inventory and help ensure equipment is properly deployed, configured, and tracked * Infrastructure & tools support: Provide hands-on support for network infrastructure, remote support platforms, and AV/meeting room technologies Perform routine system checks, u
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