ADCI
Technology
SupportEngineerIII,Measurements&DataScience
Neural analysis suggests this role is
optimal for Senior candidates.
“Support Engineer III, Measurements & Data Science at ADCI. Skills: Billing support, Distributed systems, AI/ML. Provide technical support. Ensure high availability”
Industry & Context.
Root cause analysis; Troubleshooting; Debugging; Analytical skills
On-call rotations
What They're Looking For.
Must Have
2+ years software development, 2+ years technical support, Scripting in modern languages, Troubleshoot and debug technical systems
Nice to Have
Analytical skills, Attention to detail, Effective communication abilities, Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Troubleshoot and maintain hardware RAID, Troubleshoot and maintain software RAID, Experience with REST web services, Experience with XML, Experience with JSON, Experience with AWS services, Experience with cloud-based architectures, Familiarity with AI/ML technologies, Familiarity with automation frameworks, Analytical and problem-solving skills, Focus on root cause analysis
What You'll Do.
Provide technical support
Ensure high availability
Ensure performance of systems
Conduct technical mitigations
Deep dives on reported issues
Implement corrective actions
Work with development teams
Work with partner teams
Improve billing experience
Monitor system health
Detect performance degradation
Build efficient metrics
Identify patterns in incidents
Conduct Root Cause Analysis
Prevent incident recurrence
Drive operational excellence
Implement preventive measures
Implement process improvements
Prioritize systemic issues
Resolve systemic issues
Maintain documentation of incidents
Maintain documentation of resolutions
Maintain documentation of preventive actions
Implement Generative AI solutions
Implement intelligent agents
Enhance incident handling
Enhance customer support
Build automation tools
Optimize billing systems
Simplify operational processes
Reduce manual intervention
Develop self-healing mechanisms
Develop automated remediation workflows
Predict potential system issues
Prevent system issues
Work across platform stacks
Troubleshoot complex distributed systems
Debug complex distributed systems
Ensure design effectiveness
Complement custom-developed applications
Participate in on-call rotations
Automate solutions for self-healing
How You'll Work.
Team & Collaboration
Development teams; Partner teams; Product teams
Full Job Description
Job Description Amazon has earned a reputation for excellence in the world by leading innovative technologies. Our humongous scale helps engineers experience the thrill of working on a system of humongous scale. We are looking for you if you are a highly determined/motivated engineer who loves challenges and commits to improvement every day. Our Support Engineers get exposure to disruptive technologies applied to our software solutions. They collaborate with software development teams to raise engineering and operational excellence to define the future. The MADS (Measurements AdTech & Data Science) Billing Support team is looking for a talented Support Engineer to join our mission-critical operations supporting global advertising billing applications. You will be at the forefront of ensuring seamless billing experiences for advertisers worldwide, working with cutting-edge distributed systems that process multi-million transactions worth billions of dollars daily. As part of the Billing Support team supporting Sponsored Ads worldwide rapid growth, you will support systems that manage all advertiser-facing functions including billing, invoicing, accounting automation, budgets, promotions, and payments in real-time. These systems demand millisecond-level SLAs and guarantee high availability to ensure advertisers' experiences are never impacted. Key job responsibilities Core Support Responsibilities: Provide technical support for MADS Billing applications, ensuring high availability and performance of critical billing, budgeting, and payment systems Conduct technical mitigations and deep dives on reported issues to identify root causes and implement corrective actions Work directly with development teams and partner teams to improve the billing experience for our advertising customers globally Monitor system health and proactively detect performance degradation by building efficient metrics, monitors, and alarms using in-house tools Incident Management & Prevention: Ide
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