SupportEngineerIII-Ext

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer III-Ext Job Location: Herndon, Virginia Job Number: AMZ9162063 Position Responsibilities: Diving deep into customer-specific technical issues using available internal Amazon tools to view the customers resources. Providing advanced, proactive recommendation and engineering support throughout all phases of web service implementation for key customers regarding troubleshooting, performance, cost, and security optimization around cloud-based compute, network, storage, memory, virtual machines and file share services. Evaluating large-scale customer technical environments and architectures (cloud and terrestrial) and making informed and strategic recommendations for new Amazon Web Service (AWS) features and offerings that will fit within the existing architecture to enhance customer experience and utilization of AWS services and technologies. Acting as technical and customer experience subject matter expert, liaising between customers, service development team and support engineering team, including leading tech sync meetings to relay customer feedback to inform the development and enhancement of new and existing features, solutions and services. Developing and refining high-impact operational policies and procedures used by engineering support team members and other cross-functional team members, including documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Working on modern programming languages to deploy cloud applications, features, solutions and services. Owning, leading and driving operational projects leading the planning, execution, and success of a complex cross functional team. Working on cross-site projects and developing internal software applications for global engineering teams to help establish and improve end-to-end service support operations. Analyzing and pinpointing data trends to drive internal and custo