Amazon Web Services, Inc.
Corporate Operations, Support Engineering, no business category
SupportEngineerIIIExt
“Support Engineer III-Ext at Amazon Web Services, Inc.. Skills: Cloud network troubleshooting, System issue resolution, Customer code review, Infrastructure optimization. Provide remote technical support. Respond to complex technical inquiries”
What You'll Achieve.
Increase effectiveness of the group; Measure support success; Measure service performance
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree or foreign equivalent, Six years of progressive experience, One year Linux or Windows OS experience, One year LAN, VPN, Firewalls, DNS, TCP/IP, IPsec, IDS/IPS deployment and troubleshooting
Nice to Have
See job description, See position requirements
What You'll Do.
Provide remote technical support
Respond to complex technical inquiries
Propose advanced solutions
Resolve root causes of issues
Lead collaborations between teams
Drive innovative solutions
Identify emerging trends and issues
Review and deliver reports on metrics
Design migration plans
Oversee execution of migration plans
Lead efforts to drive architecture growth
Oversee setup maintenance upon migration
Provide large-scale technical assistance
Oversee complex technical assistance
Lead assessments of customer code
Oversee code development
Lead assessments of customer infrastructure
Optimize system performance
Train junior team members
Direct junior team members
Lead advanced troubleshooting
Oversee difficult network troubleshooting
How You'll Work.
Team & Collaboration
Service development teams; Support engineering teams
Communication Scope
Present data trends
Process & Methodology
Migration plans
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