Amazon Dev Center India
Systems, Quality, Security Engineering, Support Engineering, amazonian experience and tech
SupportEngineerIII,BenefitsExperience&Technology(BXT)
Neural analysis suggests this role is
optimal for Senior candidates.
“Support Engineer III, Benefits Experience & Technology (BXT) at Amazon Dev Center India. Skills: Technical support, Software development, Automation. Build tools for benefits administration. Improve benefits administration process”
What You'll Achieve.
Mitigate issues proactively
Industry & Context.
Troubleshooting; Debugging; Root cause analysis
What They're Looking For.
Must Have
2+ years software development, 2+ years technical support, Experience scripting modern languages, Experience troubleshooting technical systems, Experience debugging technical systems
Nice to Have
Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Experience troubleshooting hardware RAID, Experience maintaining hardware RAID, Experience troubleshooting software RAID, Experience maintaining software RAID, Experience with REST web services, Experience with XML, Experience with JSON, Experience in enterprise software
What You'll Do.
Build tools for benefits administration
Improve benefits administration process
Make benefits experience seamless
Provide first line engineering support
Own issues to resolution
Coordinate issue resolution
Communicate issue resolution
Track tasks to resolution
Develop processes for incoming tickets
Perform extensive troubleshooting tasks
Support multiple products
Support multiple features
Support multiple services
How You'll Work.
Team & Collaboration
Product support teams; Software engineering teams; Senior engineers; Multifunctional team
Communication Scope
Customer communication
Full Job Description
Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access. As a member of the BXT Support Tools and Automation (STA) team, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians. Support Engineer 3 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 3 will contribute to development of processes and mechanisms in support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services driving employee benefits experience. A successful Support Engineer 3 will have broad array of technical and functional skills, take initiative to identify areas of improvement, implement best practices in providing technical support, and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 3 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with R
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