Goodreads
Technology
SupportEngineerIII
“Support Engineer III at Goodreads. Skills: Production support, Troubleshooting, Automation. Provide support for tickets. Troubleshoot production software issues”
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
What They're Looking For.
Must Have
2+ years software development, 3+ years technical support, Experience scripting modern languages, Experience troubleshooting technical systems, Experience debugging technical systems
Nice to Have
Troubleshooting hardware RAID, Maintaining hardware RAID, Troubleshooting software RAID, Maintaining software RAID, Experience with REST web services, Experience with XML, Experience with JSON, Hands on Java, Hands on Ruby, Hands on Python, Experience on Cloud technology, Experience with Cloud tools, AWS experience
What You'll Do.
Provide support for tickets
Troubleshoot production software issues
Diagnose production software issues
Fix production software issues
Develop tools for operations
Develop tools for maintenance
Develop monitoring solutions
Perform software maintenance
Perform configuration
Implement fixes for code
Update technical challenges
Track technical challenges
Resolve technical challenges
Improve operational excellence
Improve system readiness
Deploy software in staging
Deploy software in production
Report support status
Own Digital components
Coordinate customer notification
Coordinate customer workflow
Follow-up on service levels
Hand-off support issues
Take over support issues
Create team knowledge base
Create team skill set
How You'll Work.
Team & Collaboration
Cross-functional teams; Development teams; Product teams; Support teams
Applying for this Support Engineer III role?
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ANONYMOUS · UNFILTERED
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