SupportEngineerIII

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Just Walk Out Stores is where AWS technology meets the real world. We build and operate the commerce software that powers stores running "Just Walk Out" technology — a system that lets customers walk in, pick up what they need, and walk out, with no checkout required. From JWOS to partner-operated formats, our stores run on a complex stack of cameras, gates, and distributed software services — all of which need to work flawlessly, every hour of every day. We are part of the AWS Solutions organization, and our mission is simple: keep stores open, customers happy, and technology invisible. As a Support Engineer III in the Technical Operations Center (TOC), you are a technical leader and force multiplier for the team. You go beyond resolving incidents — you own the patterns behind them, drive the initiatives that eliminate them, and raise the bar for how the team operates. You will lead oncall response for complex, high-severity incidents, own deep dive investigations end-to-end, and partner with Dev teams to drive automation and lasting fixes. On non-oncall shifts, you lead reduction initiatives, mentor peers, and shape the processes that make the team stronger. You will work in a follow-the-sun model, operating India Morning (6AM-2PM IST), Afternoon (2-10 PM IST) and Night shifts (10 PM–6 AM IST) as part of a globally dis