ADCI
Technology
SupportEngineerIII,AMC,Measurements&DataScience
Neural analysis suggests this role is
optimal for Senior candidates.
“Support Engineer III, AMC, Measurements & Data Science at ADCI. Skills: Technical support, Data Science, Amazon Marketing Cloud. Resolve customer issues. Provide technical support”
Industry & Context.
Issue investigation; Root cause analysis; Troubleshooting; Debugging
What They're Looking For.
Must Have
1+ years software development experience, 1+ years technical support experience, Experience troubleshooting technical systems, Experience debugging technical systems
Nice to Have
Bachelor's degree in computer science
What You'll Do.
Resolve customer issues
Provide technical support
Identify software defects
Contribute to software fixes
Improve service quality
Provide input for prioritization
Track customer questions
Resolve customer issues
Communicate with customers
Act as escalation point
Communicate with internal organizations
Complete root cause analyses
Identify software defects
Identify mis-configurations
Use case management tools
Build training material
Contribute to documentation
Suggest innovative solutions
Provide support to data analysts
Write technical articles
Understand customer service usage
Provide feedback to development
Collaborate with stakeholders
Drive timely communication
Drive internal projects
Improve support processes
Improve customer user experience
How You'll Work.
Team & Collaboration
Work with product teams; Internal organizations; External organizations; Internal stakeholders
Communication Scope
Customer communication; Internal communication
Full Job Description
Amazon Marketing Cloud (AMC) is a new secure, privacy-safe, and dedicated cloud-based environment in which advertisers can easily perform analytics across multiple, pseudonymized data sets to generate insights. Inputs can include an advertiser’s own data sets, as well as their Amazon Advertising campaign events, such as impressions, clicks, and conversions. AMC enables advertisers to perform campaign measurement, audience refinement, supply optimization, and more, enabling advertisers to make more informed decisions about their cross-channel marketing investments. Our services ingest billions of behavioral signals every day. Speed, scale, and accuracy are critical to our success. Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? AMC is seeking a Sr Support Engineer to provide support to partners and external customers as they build business-critical applications on our platform. You'll also work directly with Amazon Advertising product and engineering teams to ensure that customer issues are resolved as expediently as possible. Key job responsibilities In this role, you will independently resolve customer issues and blockers by providing knowledgeable and responsive technical support on AMC. Our customers are large enterprises, direct and agencies.You would often interact with customers’ Data Analysts and other Data focused stakeholders. You would use advanced SQL skills to build confidence and solutions. You will have ownership for issue investigation, identifying root cause and software defects, conceive and provide workarounds if acceptable to customers for continuity. You will gather sufficient information that helps reproduce issues and contribute to building software fixes. This is a complex, and fast-paced environment as you will own the most critical part of the customer experience and delivering on our customers’ most basic need. While we obsess over issue resoluti
Applying for this Support Engineer III, AMC, Measurements & Data Science role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ADCI?
Real rants from real employees. Read before you apply.