ADCI
Operations, IT, Support Engineering, selling partner services
SupportEngineerII,SellingPartnerIdentityVerification(SPIV)
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Engineer II, Selling Partner Identity Verification (SPIV) at ADCI. Skills: Identity verification, Troubleshooting, Software development. Troubleshoot production software issues. Diagnose production software issues”
What You'll Achieve.
Provide secure environment; Outsmart fraudsters
Industry & Context.
Troubleshooting; Diagnosing; Fixing issues
What They're Looking For.
Must Have
2+ years software development, 2+ years technical support, Troubleshooting and debugging technical systems, Unix experience, Scripting in modern program languages
Nice to Have
AWS experience, Networks experience, Operating systems experience
What You'll Do.
Troubleshoot production software issues
Diagnose production software issues
Fix production software issues
Develop automation solutions
Develop monitoring solutions
Perform software maintenance
Perform software configuration
Implement fixes for internally developed code
Update technical challenges
Track technical challenges
Resolve technical challenges
Improve operational excellence
Improve system readiness
Support incoming tickets
Perform troubleshooting tasks
Work on operations coding projects
Work on maintenance coding projects
Support software deployment
Develop tools for operations
Develop tools for maintenance
Report support status
Own digital components
Coordinate customer workflows
Follow-up on customer workflows
Hand-off active support issues
Take over active support issues
Create team knowledge base
Create team skill set
How You'll Work.
Team & Collaboration
Support team; Cross-functional teams
Full Job Description
Selling Partner Identity Verification (SPIV) team ensures that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support this mission through providing a secure and accurate Identity verification platform. Identity verification is becoming a critical component to protect our customers from bad actors and provide fast and secure registration and account management capabilities. We provide an end to end solution for identity verification and account lifecycle management for various Amazon businesses across globe (North America, Europe, Japan, China and more). Our customers include Mechanical Turk, Selling on Amazon, Amazon Pay, Amazon Flex etc. We continuously strive to scale our systems to serve millions of Amazon customers with high accuracy, least friction, in a highly secure manner to enable a safe and secure shopping experience for customers. Engineers in the team need a strong understanding of Computer fundamentals and practical experience in working with large scale distributed systems. Experience with web services-based applications, especially at massive scale, is helpful. Come join the exciting journey to outsmart the fraudsters and provide a secure environment for our customers through identity verification !! Key job responsibilities Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Some of the key job functions Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in Java, Python, or shell scr
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