Amazon Web Services, Inc.
Corporate Operations, Support Engineering, no business category
SupportEngineerIIExt
“Support Engineer II-Ext at Amazon Web Services, Inc.. Skills: Cloud operations, System troubleshooting, Infrastructure management. Operate Managed Service platform. Collaborate with internal service teams”
Industry & Context.
Troubleshoot complex issues; Identify root cause; Problem-solving
What They're Looking For.
Must Have
Bachelor's degree or foreign equivalent, 3 years of experience, 1 year configuring large-scale systems, 1 year managing large-scale systems, 1 year troubleshooting large-scale systems, 1 year cloud virtualization experience, 1 year distributed networks experience, 1 year co-location experience, 1 year Linux OS experience, 1 year Windows OS experience, 1 year networking experience, 1 year deploying LAN, 1 year troubleshooting LAN, 1 year deploying VPN, 1 year troubleshooting VPN, 1 year deploying Firewalls, 1 year troubleshooting Firewalls, 1 year TCP/IP experience
What You'll Do.
Operate Managed Service platform
Collaborate with internal service teams
Manage critical infrastructure services
Troubleshoot complex service issues
Reproduce customer issues
Build proof-of-concept environments
Identify technical issues
Develop improvements to technical processes
Serve as point of escalation
Drive customer communication
Mentor junior engineers
How You'll Work.
Team & Collaboration
Internal service teams; Global enterprise customers
Communication Scope
Customer communication
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