SupportEngineerII-Ext

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Seattle, Washington Job Number: AMZ9750011 Position Responsibilities: Solve customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drive initiatives that improve support-related processes and our customers’ experience including tutorials, how-to videos, technical articles, trainings, among others. Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Continuously learn groundbreaking technologies and develop new technical skills and other professional competencies. Act as interviewer in hiring processes and coach/mentor new team members. Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science, Engineering or related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Linux or Windows Operating System support; (3) networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP; and (4) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $107,544/year to $160,000/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation pa