SupportEngineerII-Ext

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Santa Clara, California Job Number: AMZ9084429 Position Responsibilities: Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers. Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices. Build utilities and tools that facilitate safe, high-speed, wide-scale operations. Identify technical issues and develop improvements to technical processes. Serve as a point of escalation and drive customer communication during critical service events. Mentor junior engineers. 40 hours / week, 8:00am-5:00pm, Salary Range $118,664/year to $185,000/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000 Basic Qualifications: Position Requirements: Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Computer Science, Engineering, or a related field and three years of experience in the job offered, as a Systems Administrator, or a related occupation. Must have one year of experience in the following skill(s): (1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) experience in Linux or Windows Operating System support; and (3) experience in networking, includi