SupportEngineerII-Ext

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Santa Clara, California Job Number: AMZ9084399 Position Responsibilities: Provide comprehensive technical support and incident management for all of AWS Services focusing on identifying and resolving critical customer-facing technical issues. Manage critical incident response calls for all of AWS Service Teams, leading technical communication to external customers as well as internal AWS stakeholders, and performing Root Cause Analysis and Post Event Reviews. Responsible for monitoring and analyzing data trends across multiple platforms to identify potential systemic technical issues and service disruptions. Utilize comprehensive understanding of AWS architectural frameworks and proactively diagnose complex technical challenges in cloud computing environments. Advocate for customer experience improvements, designing automated solutions for system self-repair, and improving key performance metrics for incident resolution. 40 hours / week, 8:00am-5:00pm, Salary Range $109,900/year to $185,000/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000 Basic Qualifications: Position Requirements: Master's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or in Technical Support, Customer Escalations, or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent degree in Computer Science, E