Amazon Web Services, Inc.
Technology
SupportEngineerIIExt
“Support Engineer II-Ext at Amazon Web Services, Inc.. Skills: Managed Service platform, Critical infrastructure, Cloud best-practices. Operate Managed Service platform. Collaborate with internal service teams”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree or foreign equivalent, Three years of experience, One year configuring, managing, and troubleshooting large-scale systems, One year experience in Linux or Windows Operating System, One year experience in networking
What You'll Do.
Operate Managed Service platform
Collaborate with internal service teams
Manage critical infrastructure services
Troubleshoot complex service issues
Reproduce customer issues
Build proof-of-concept environments
Build utilities and tools
Identify technical issues
Develop improvements to technical processes
Serve as point of escalation
Drive customer communication
Mentor junior engineers
How You'll Work.
Team & Collaboration
Collaborate with internal service teams
Communication Scope
Customer communication
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