Amazon Web Services, Inc.
Corporate Operations, Support Engineering, no business category
SupportEngineerII-Ext
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Engineer II-Ext at Amazon Web Services, Inc.. Skills: System administration, Networking, Database administration, Data warehousing. Solve customer cases. Apply advanced troubleshooting techniques”
Industry & Context.
Troubleshooting; Root cause analysis
100% telecommuting work must be performed within the Dallas, TX area
What They're Looking For.
Must Have
Bachelor's degree or foreign equivalent, Three years of experience, System administration and troubleshooting any operating system, Networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL), Troubleshooting database concepts, Database administration (RDBMS, NoSQL, Document DB), Data warehousing (high availability, DR, backup, performance tuning, distributed systems)
What You'll Do.
Apply advanced troubleshooting techniques
Provide tailored solutions
Dive deep into root cause
Drive support process initiatives
Improve customer experience
Write technical articles
Provide feedback to internal teams
Work on critical customer problems
Learn groundbreaking technologies
Develop new technical skills
Develop professional competencies
Coach new team members
Mentor new team members
Full Job Description
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Dallas, Texas Job Number: AMZ9442088 Position Responsibilities: Solves customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drives initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies. Acts as interviewer in hiring processes, and coach/mentor new team members. 100% telecommuting permitted; work must be performed within the Dallas, TX area. Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: (1) experience with system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, or related); and (2) experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, and Document DB), and data warehousing (high availability, DR, backup, performance tuning, and distributed systems). 100% telecommuting permitted; work must be performed within the Dallas, TX area. Amazon.com is an Equal Opportunity-Affirmative Action E
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