SupportEngineerII-Ext

Millions of Selling Partners trust Amazon's marketplace to grow their businesses, and hundreds of millions of customers depend on us every day. Behind that trust is a network of systems, tools, and workflows designed to detect and resolve fraud and abuse at scale — and our team builds them. About the Role: We are looking for a Sr. Process Engineer who thrives at the intersection of workflow engineering, risk operations, and tooling configuration in dynamic, variable environments. In this role, you will decompose complex and evolving investigation processes into streamlined, automated pathways — ensuring that every step that doesn't require human input is handled systematically, and every step that does is presented with precision and clarity. You will design workflows that flex with changing risk landscapes rather than break under them. You will build tools that make expert investigators more effective by surfacing the right context at the right time so they can apply their judgment faster and more consistently, even when the case type is novel or the abuse pattern is emerging. You will own the end-to-end workflow lifecycle from requirements gathering through deployment, measurement, and iteration. This role offers the opportunity to shape how Amazon protects seller and customer trust through innovative workflow engineering, intelligent automation, and adaptive risk operations. Key job responsibilities - Own the design, configuration, and optimization of end-to-end investigation and intake workflows across centralized tooling infrastructure, translating risk policies and SOPs into scalable, adaptable solutions that perform in variable operational environments - Decompose complex and evolving investigation processes into micro-task architectures that cleanly separate automated steps from human-judgment decision points, accounting for shifting risk signals and non-standard case types - Develop API-driven tool enhancements that improve investigator efficiency, reduce h