Amazon Web Services, Inc.
Technology
SupportEngineerIExtAMZ23543.8
“Support Engineer I-Ext - AMZ23543. 8 at Amazon Web Services, Inc.. Skills: Technical support, Software development, AWS Cloud. Resolve customer technical issues. Apply advanced troubleshooting techniques”
Industry & Context.
Advanced troubleshooting techniques; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree or foreign equivalent, 1 year of experience in technical support, 1 year of experience in software development, 1 year of experience with object oriented language
Nice to Have
All applicants must meet all the above listed requirements
What You'll Do.
Resolve customer technical issues
Apply advanced troubleshooting techniques
Provide tailored solutions
Dive deep into root cause
Accept escalated tickets
Leverage technical skills
Determine escalation necessity
Stay current with technologies
Continuously learn technologies
Perform network troubleshooting
Support migration of environments
Support post-migration setup
Drive support process improvement
Provide feedback to internal teams
Work on critical customer problems
Coach new team members
Mentor new team members
How You'll Work.
Team & Collaboration
Escalated tickets from peers
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