1Kosmos
Technology
SupportEngineer-Fresher
Neural analysis suggests this role is
optimal for Entry candidates.
“Support Engineer - Fresher at 1Kosmos. Skills: Identity verification, Passwordless authentication, Technical support. Respond to customer queries. Troubleshoot product-related issues”
Industry & Context.
Analytical skills; Problem-solving skills
Rotational Shifts
What They're Looking For.
Must Have
Bachelor's degree in BCA, B. Sc. IT, B. E. /B. Tech (IT/Computer Science), or equivalent, Understanding of computer networks, Understanding of operating systems, Understanding of web technologies, Ability to work in rotational shifts
Nice to Have
Basic knowledge of IAM, Familiarity with Jira, Familiarity with Service Desk, Familiarity with other ticketing tools, Understanding of SAML, Understanding of OIDC, Understanding of OAuth, Understanding of MFA, Knowledge of ITIL processes, Basic understanding of cloud technologies, Basic understanding of SaaS applications
What You'll Do.
Respond to customer queries
Troubleshoot product-related issues
Resolve product-related issues
Monitor support tickets
Manage support tickets
Assist in incident management
Assist in problem management
Assist in change management
Collaborate with Engineering teams
Collaborate with Product teams
Collaborate with Customer Success teams
Document troubleshooting steps
Document knowledge base articles
Support customer onboarding
Support customer configuration
Learn ITIL-based support processes
Follow ITIL-based support processes
Assist with MFA configuration
Assist with identity management support
How You'll Work.
Team & Collaboration
Engineering teams; Product teams; Customer Success teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Incident management, Problem management, Change management
Full Job Description
**About 1Kosmos:** 1Kosmos develops advanced identity verification and passwordless multi-factor authentication solutions, helping organizations prevent identity fraud and secure online access. As a rapidly growing technology company, we serve global clients with innovative products that set new standards for security and user experience. **Position: Support Engineer (Fresher)** **Location:** Mumbai (Hybrid) **Employment Type:** Full-Time **Shift:** Rotational Shifts **Role Overview** We are looking for enthusiastic and customer-focused fresh graduates to join our Support team. As a Support Engineer, you will assist customers in resolving technical issues, manage support tickets, and help ensure the smooth operation of 1Kosmos products and services. This role provides an excellent opportunity to build a career in cybersecurity, identity management, and technical support. **Key Responsibilities** · Respond to customer queries · Troubleshoot and resolve product-related issues in a timely manner. · Monitor and manage support tickets according to defined SLAs. · Assist in incident, problem, and change management activities. · Collaborate with Engineering, Product, and Customer Success teams to resolve customer issues. · Document solutions, troubleshooting steps, and knowledge base articles. · Support customer onboarding and configuration activities. · Learn and follow ITIL-based support processes and best practices. · Assist with MFA configuration and identity management-related support requests. **Required Qualifications** · Bachelor's degree in BCA, B.Sc. IT, B.E./B.Tech (IT/Computer Science), or equivalent. · Strong understanding of computer networks, operating systems, and web technologies. · Good analytical and problem-solving skills. · Excellent written and verbal communication skills in English. · Customer-focused mindset with a willingness to learn. · Ability to work in rotational shifts. · **Preferred Skills** · Basic knowledge of Identity and Access Management
Applying for this Support Engineer - Fresher role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about 1Kosmos?
Real rants from real employees. Read before you apply.