Catalogic Software
Data Management
SupportEngineerforCloudCasa(L2/3)
“Support Engineer for CloudCasa (L2/3) at Catalogic Software. Skills: Kubernetes, Cloud platforms, Data protection, Troubleshooting. Handle L2/L3 customer support cases. Troubleshoot backup issues”
Industry & Context.
Troubleshoot Kubernetes environments; Analyze backup issues; Analyze restore issues; Resolve complex technical problems; Isolate product issues; Isolate environment issues; Translate technical findings
What They're Looking For.
Must Have
Kubernetes operations, Cloud platforms (AWS, Azure, GCP), Linux system administration, CI/CD or DevOps environments, Scripting (Python or shell), Customer-facing technical support, Reading logs, Identifying failure patterns, Documenting root cause analysis, Clear written communication
Nice to Have
Backup, restore, DR products, CloudCasa, Velero, Kasten, Kubernetes persistent storage, Helm charts, Rancher, OpenShift, Tanzu, Object storage, MongoDB, PostgreSQL backup, Monitoring and log analysis tools, Self-hosted deployments, RBAC, SSO, certificates, Reproduce bugs, Knowledge base articles
What You'll Do.
Handle L2/L3 customer support cases
Troubleshoot backup issues
Troubleshoot restore issues
Troubleshoot migration issues
Troubleshoot DR issues
Investigate agent failures
Investigate job failures
Investigate storage target failures
Investigate cloud integration failures
Investigate Kubernetes resource failures
Review CloudCasa component logs
Review Kubernetes cluster logs
Reproduce customer issues
Escalate product defects
Assist customers with deployments
Support EKS integration
Support AKS integration
Support GKE integration
Support OpenShift integration
Support Rancher integration
Support Tanzu integration
Support other Kubernetes platforms
Help customers follow best practices
Maintain troubleshooting documentation
Maintain knowledge base articles
How You'll Work.
Team & Collaboration
Work with customers; Work with internal engineering teams; Collaborate with engineering
Communication Scope
Written communication; Technical evidence; Customer-facing explanations
Applying for this Support Engineer for CloudCasa (L2/3) role?
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