SupportEngineer(English&Mandarin)

Overview We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills. What will you be doing? As a Support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. Other qualities that you’ll need to be a fit for this role include: Min Diploma in Information Technology/Computer Science/ Computer Engineering Preferably > 1 year experience in IT Industry managing large-scale applications support Pro-active, customer-focused, and comfortable dealing with clients/vendors directly. Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey Good interpersonal skills, resourceful, take ownership Organized, meticulous, and able to work independently Strong analytical and troubleshooting skills Delivered B2B services effectively and efficiently, aware of service management preferred. Preference given to vendor–based software delivery experiences. Experience in Software Development and Microsoft SQL Server will be an advantage Able to converse with mandarin speaking clients. Education: Bachelor's degree or above Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protect