ClickHouse
Technology
SupportEngineer-China(AlibabaCloudStrategicAccounts)支持工程师-中国（阿里云战略客户）
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Engineer - China (Alibaba Cloud Strategic Accounts) 支持工程师 - 中国（阿里云战略客户） at ClickHouse. Skills: Database support, Cloud platforms, Distributed systems. Own customer issues lifecycle. Triage incoming issues”
Industry & Context.
Root-cause analysis; Diagnose issues; Resolve issues; Troubleshooting
On-call rotations, SLA-driven environments
What They're Looking For.
Must Have
Technical support, DBA, SRE, or database engineering role, On-call and SLA-driven environments experience, Technical breadth and depth, ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, Distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, Big data and analytics platforms, Operating ClickHouse or other SQL databases, Write and optimize complex SQL, Solid Linux fundamentals, Debugging production systems, Working knowledge of distributed database internals, Knowledge of cloud computing platforms, Excellent written and verbal communication in Chinese (Mandarin) and English, Translate complex technical issues
Nice to Have
Direct production experience operating ClickHouse clusters, Scripting experience with Shell or Python, Ability to read and understand C++ code, Experience with Kubernetes, Experience with Terraform, Experience with infrastructure-as-code, Familiarity with streaming and data pipeline tools, Familiarity with modern observability stacks, Prior experience supporting strategic accounts, Prior experience supporting large internet companies, Prior experience supporting financial services customers in Greater China, Open-source contributions, Conference talks, Community involvement around ClickHouse or adjacent projects
What You'll Do.
Own customer issues lifecycle
Triage incoming issues
Classify incoming issues
Track incoming issues
Identify recurring patterns
Feed patterns into knowledge base
Feed patterns into runbooks
Feed patterns into product feedback
Advise customers on best practices
Advise customers on capacity planning
Advise customers on configuration tuning
Escalate complex issues
Escalate product-level issues
Contribute to internal tooling
Contribute to documentation
Contribute to ClickHouse community
How You'll Work.
Team & Collaboration
Global Engineering teams; Cloud teams; Core Database teams; Alibaba team; Global Support organization; China Engineering Manager
Communication Scope
Written communication; Verbal communication; Technical issues translation
Process & Methodology
Define SLAs, Define on-call rotations, Define escalation paths
Full Job Description
About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 3,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla. We’re on a mission to transform how companies use data. Come be a part of our journey! SUPPORT ENGINEER — CHINA (ALIBABA CLOUD STRATEGIC ACCOUNTS) Location: Mainland China (remote) Department: Core Team / Support Engineering About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 3,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company's sustained, accelerating momentum was recently validated by a $400M Series D financing round. We're on a mission to transform how companies use data. Come be a part of our journey! We are continuing to grow our global Support organization, and we are now investing in dedicated coverage for our strategic customers in China running ClickHouse on Alibaba Cloud. If you want to work in an environment where you can learn, grow, be an agent of change, and have your voice heard — please read on. About the Role As a Support Engineer — China, you will be the front-line technical owner for some of our largest enterprise customers in China deploying ClickHouse on Alibaba Cloud. This is a hands-on, customer
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