WRITER
enterprise generative AI
Supportengineer
“Support engineer at WRITER. Skills: Technical support, Cloud tech navigation, Python, API debugging, Customer issue resolution. Triage and resolution of complex customer production issues. Guide technical end users by debugging and refining custom-built Python and no-code agents”
What You'll Achieve.
Help customers succeed with the platform; Drive impactful value across customers' businesses; Scale support operations; Reduce resolution times
Industry & Context.
Solve problems faster and more efficiently; Own the resolution of every technical issue from start to finish
What They're Looking For.
Must Have
5+ years of experience providing technical support for an enterprise B2B SaaS organization, Deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog, Skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments, Working on-screen with customers to overcome product issues and Connect with them empathetically, Communicate complex technical concepts clearly through excellent writing and communication skills, Own the resolution of every technical issue from start to finish
Nice to Have
Experience with GenAI and LLMs
What You'll Do.
Triage and resolution of complex customer production issues
Guide technical end users by debugging and refining custom-built Python and no-code agents
Serve as Tier 2 advanced support to monitor and tackle complex production issues through monitoring alerts
Drive technical investigations across the stack
Gather and share platform feedback and feature requests
Build and maintain automated diagnostic tools and scripts
How You'll Work.
Team & Collaboration
Collaborate with Customer Success, Education, Product, Engineering, and Sales; Escalate deeper technical issues to product and engineering teams
Communication Scope
Excellent writing and communication skills; Communicate complex technical concepts clearly
Applying for this Support engineer role?
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How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
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