Vistar Media
Ad Tech
SupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Engineer at Vistar Media. Skills: Technical support, Troubleshooting, Customer satisfaction, Problem solving. Resolve technical support requests. Provide frontline internal support”
What You'll Achieve.
Customer satisfaction; Improve support processes; Drive product improvements; Improve support-related processes; Enhance customer experience
Industry & Context.
Issue analysis; Troubleshooting; Root cause identification; Problem solver; Analytical skills; Technical skills; Troubleshooting skills
On-call channel management
What They're Looking For.
Must Have
Troubleshooting technical issues, Debugging technical issues, Resolving technical issues, Programming or scripting language, Web technologies, SQL, Database systems, Cordial customer interactions, Supportive customer interactions, Empathetic customer interactions, Written communication skills, Verbal communication skills, Software testing experience, Support experience, IT experience, Software development role experience, Software development environment experience, Supporting customer-facing software products, Supporting software technologies, Supporting throughout SDLC
Nice to Have
Curiosity, Detail-oriented, Ownership of work, Driving issues to resolution, Detecting patterns, Creativity, Improving support life cycle, Improving support processes, Identifying trends, Identifying pain points, Driving product improvements, Coaching troubleshooting, Improving support-related processes, Addressing gaps in internal tools, Addressing gaps in internal processes, Team coordination, Customer communications during product launches, Customer communications during support events, Self-motivated, Thoroughness, Taking ownership, Driving projects to completion, Excellent written communication, Excellent verbal communication, Problem solver, Analytical skills, Technical skills, Troubleshooting skills, Improving processes
What You'll Do.
Resolve technical support requests
Provide frontline internal support
Work with Product teams
Work with Software Engineering teams
Improve customer experience
Provide technical support
Analyze product issues
Troubleshoot product issues
Manage on-call channel
Monitor support quality metrics
Assess support processes
Improve support processes
Analyze customer cases
Drive product improvements
Review support tickets
Coach troubleshooting
Drive process improvements
Identify gaps in tools
Identify gaps in processes
Assist with team coordination
Assist with customer communications
How You'll Work.
Team & Collaboration
Work closely with Product teams; Work closely with Software Engineering teams; Collaborate with team members; Participate in cross-functional meetings
Communication Scope
Written communication; Verbal communication; Customer communications
Full Job Description
Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar. As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media. Title: Support Engineer Reports to: Support Engineering Team Lead Description The Support Engineer is responsible for resolving technical support requests for customer-impacting issues. This role involves daily frontline internal support, including issue analysis, research, testing, and resolution. This role will work closely with the Product and Software Engineering teams to eliminate defects and improve the customer experience. An ideal candidate is curious, detail-oriented, takes ownership of their work, and drives issues to resolution. Strong Support Engineers will view customer issues as their own and operate with a sense of urgency to ensure customer satisfaction. An ideal candidate will detect patterns from incoming work and leverage their creativity to drive solutions that prevent recurring issues, thereby improving the overall support life cycle. Key Responsibilities & Objectives Technical Support: ● Provide technical support for in
Applying for this Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Vistar Media?
Real rants from real employees. Read before you apply.