Unframe
Technology
SupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Engineer at Unframe. Skills: Technical support, AI tooling. Investigate technical issues. Resolve technical issues”
Industry & Context.
Troubleshooting instincts; Investigate complex issues; Root cause analysis
What They're Looking For.
Must Have
2+ years of experience in technical support, Troubleshooting instincts, Ability to investigate complex technical issues independently, Good understanding of web applications, Good understanding of APIs, Good understanding of integrations, Good understanding of logs, Good understanding of basic system behavior, Hands-on with AI tools, Comfortable using AI tools, Excellent written English, Excellent spoken English, Customer-first mindset, Ownership and follow-through, Ability to work in a fast-paced environment, Ability to work with a wide variety of products, Ability to work with customer contexts, Based in Tel Aviv, Excited to work closely with the team on-site
What You'll Do.
Investigate technical issues
Resolve technical issues
Own issue from triage to resolution
Dig into system behavior
Use AI tools actively
Understand unfamiliar product parts
Communicate with customers
Communicate with internal teams
Document recurring patterns
Build institutional knowledge
Contribute to knowledge bases
Contribute to playbooks
Share customer feedback
Share product insights
How You'll Work.
Team & Collaboration
Work with Product; Work with Engineering
Communication Scope
Clear communication
Full Job Description
About Unframe Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally. About the role We're looking for a Support Engineer to join our Tel Aviv team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and Engineering to investigate issues, communicate clearly with customers, and help improve the product based on real-world usage. The expectation is that you'll be able to go deep on technical issues independently, using AI tooling to investigate logs, understand system behavior, and reach conclusions without needing to pull in an engineer every time. This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale. What you'll do Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution. Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering. Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings. Communicate clearly with customers and internal teams throughout the support process. Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions. Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster. Share customer feedback and product insights with the Product team. What we
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