Spektrum
aerospace and defence
SupportEngineer
“Support Engineer at Spektrum. Skills: COTS Application Support, Cloud Configuration, COTS End-User Support, Incident Logging and Tracking. Deploy and manage server applications. Integrate applications with identity”
What You'll Achieve.
Gathering and reporting metrics and Key Performance Indicators (KPIs); Provision of support services in accordance with the SLA; Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels; Follow up on escalated issues to ensure timely resolution and user satisfaction; improve overall service quality
Industry & Context.
troubleshooting skills; diagnose and resolve hardware; software; network issues; Ability to guide users through problem-solving steps effectively
Travel to other NATO sites may be required, Valid National or NATO Secret personal security clearance
What They're Looking For.
Must Have
NATO Secret Security Clearance or national equivalent, nationality of one of the NATO nations
Nice to Have
French language proficiency
What You'll Do.
Deploy and manage server applications
Integrate applications with identity
Support creation and deployment of client applications
Gathering and reporting metrics
Manage EntraID Groups and Roles
Manage and configure different Cloud components
Provision of support services
Provide second-level and third-level support
Troubleshoot and resolve software issues
Communicating solutions or advices
Troubleshoot and resolve software problems
Monitor the incident management process
Log and track support incidents
Ensure all tickets are updated
Escalate complex issues
Follow up on escalated issues
Contribute to the creation and maintenance of a knowledge base
Share knowledge and best practices
Contribute to analysis and documentation
Participate in review of documentation
managing and providing access
Ensuring the proper functionality and security
Monitoring COTS Applications
Providing support to NBAC team
Controlling and checking compliance
Gathering functional and non-functional requirements
Support technical reviews
walkthroughs and audits
How You'll Work.
Team & Collaboration
Work closely together and provide input to Service Delivery Managers; Project Managers; Portfolio Managers and other stakeholders; Collaborate with NCIA and vendors teams; Work effectively as part of a team; share knowledge and resources; Collaborate with colleagues to solve complex issues
Communication Scope
Communicate effectively with users; Ability to communicate technical information to non-technical users; Provide briefings and presentations
Process & Methodology
Project Managers
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