Spektrum

Aerospace and Defence

SupportEngineer

£40–55k ~AI est. Leeds, England, United Kingdom; Braine-l’Alleud, Belgium Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Support Engineer at Spektrum. Skills: COTS Application Support, Cloud Configuration, End-User Support. Deploy server applications. Manage server applications”

What You'll Achieve.

Resolve incidents within SLA; Ensure user satisfaction

Industry & Context.

Aerospace and Defence
Problems you'll solve

Troubleshooting skills; Problem-solving steps

Eligibility Requirements

NATO nation nationality, NATO Secret Security Clearance, National equivalent clearance, Hybrid work policy, Some travel required

What They're Looking For.

Must Have

5+ years Software Engineering, 2+ years COTS technology, NATO Secret Security Clearance

Nice to Have

Experience with Kubernetes

What You'll Do.

Deploy server applications

Manage server applications

Integrate applications

Support client application deployment

Manage EntraID Groups

Configure cloud components

Provide support services

Provide second-level support

Provide third-level support

Resolve software issues

Communicate solutions

Resolve software problems

Monitor incident management

Escalate complex issues

Follow up on escalated issues

Contribute to knowledge base

Document common issues

Document requirements

Document change requests

Participate in documentation review

Ensure software functionality

Ensure hardware functionality

Ensure software security

Ensure hardware security

Monitor COTS Applications

Support security approval

Support accreditation

Gather functional requirements

Gather non-functional requirements

Draft systems specifications

Support technical reviews

Work with Service Delivery Managers

Work with Project Managers

Work with Portfolio Managers

Communicate with users

Understand user issues

Provide clear instructions

Collaborate with NCIA teams

Collaborate with vendor teams

Act as point of contact

Provide presentations

How You'll Work.

Team & Collaboration

Cross-functional application management teams; Cross-functional application deployment teams

Communication Scope

Communicate technical information; Communicate solutions; Communicate advices

Process & Methodology

Requirements management, Change management, Software design, Software implementation, Application release, Application deployment, Configuration management, Application Lifecycle Management

Full Job Description

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides

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