Spektrum
Aerospace and Defence
SupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Engineer at Spektrum. Skills: COTS Application Support, Cloud Configuration, End-User Support. Deploy server applications. Manage server applications”
What You'll Achieve.
Resolve incidents within SLA; Ensure user satisfaction
Industry & Context.
Troubleshooting skills; Problem-solving steps
NATO nation nationality, NATO Secret Security Clearance, National equivalent clearance, Hybrid work policy, Some travel required
What They're Looking For.
Must Have
5+ years Software Engineering, 2+ years COTS technology, NATO Secret Security Clearance
Nice to Have
Experience with Kubernetes
What You'll Do.
Deploy server applications
Manage server applications
Integrate applications
Support client application deployment
Manage EntraID Groups
Configure cloud components
Provide support services
Provide second-level support
Provide third-level support
Resolve software issues
Communicate solutions
Resolve software problems
Monitor incident management
Escalate complex issues
Follow up on escalated issues
Contribute to knowledge base
Document common issues
Document requirements
Document change requests
Participate in documentation review
Ensure software functionality
Ensure hardware functionality
Ensure software security
Ensure hardware security
Monitor COTS Applications
Support security approval
Support accreditation
Gather functional requirements
Gather non-functional requirements
Draft systems specifications
Support technical reviews
Work with Service Delivery Managers
Work with Project Managers
Work with Portfolio Managers
Communicate with users
Understand user issues
Provide clear instructions
Collaborate with NCIA teams
Collaborate with vendor teams
Act as point of contact
Provide presentations
How You'll Work.
Team & Collaboration
Cross-functional application management teams; Cross-functional application deployment teams
Communication Scope
Communicate technical information; Communicate solutions; Communicate advices
Process & Methodology
Requirements management, Change management, Software design, Software implementation, Application release, Application deployment, Configuration management, Application Lifecycle Management
Full Job Description
Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides
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