SupportEngineer

ABOUT SPAN Span exists to help engineering organizations turn AI adoption into real effectiveness. As AI tools reshape how software gets built, the companies that continuously improve how their teams use AI in their day-to-day will pull ahead. We're the AI-native developer intelligence platform built for that moment. We're looking for people who want to shape how the next generation of high-performing engineering orgs operate. We're a Series A company with a small, focused team that moves fast and ships things that matter. We’re proud to be helping forward-thinking orgs like Ramp, Carvana, Intercom, and OpenTable. We're honored to be backed by dozens of founders, CTOs, and CPOs we admire from Slack, Notion, Rippling, Fivetran, Coda, Adobe, and Square, as well as funds including Alt Capital, BoxGroup, Bling, Craft, and SV Angel. ABOUT THE ROLE Support Engineers at Span lead complex implementations with our customers where the stakes are high and the path forward isn't always clear. You will embed with engineering leaders at top-tier organizations to understand their unique challenges, map their workflows, and deliver solutions that create measurable impact on their developer productivity and organizational clarity. You will work at the intersection of product, engineering, and customer success - building full-stack solutions, shaping integrations, and ensuring our platform creates real value in production environments. You will be the voice of the customer internally, translating field learnings into product improvements and reusable patterns that benefit our entire customer base. Success in this role means owning customer outcomes from first conversation to stable production adoption. You will balance speed with quality, technical depth with strategic thinking, and hands-on building with cross-functional leadership. IN THIS ROLE YOU'LL - Own technical delivery across multiple customer deployments from initial prototype to production scale, embedding with customer te