Isomorphic Labs

Healthcare

SupportEngineer

£65–95k ~AI est. London, England, United Kingdom Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Support Engineer at Isomorphic Labs. Skills: AI, Machine learning, Drug design. Provide technical support. Troubleshoot complex issues”

What You'll Achieve.

Improve efficiency; Reduce manual effort; Enhance system functionality; Support future growth

Industry & Context.

Healthcare
Problems you'll solve

Problem-solving

What They're Looking For.

Must Have

Troubleshooting and problem-solving skills, Google access provisioning and permission lifecycle, Excellent communication skills (written and verbal), Experience supporting macOS, Linux, Experience with scripting and automation tools, Experience partnering with onboarding team, Experience managing and integrating 3rd party tools and APIs, Experience with ticketing systems, Ability to work independently and as part of a team, Customer service orientation, Ability to prioritize and manage multiple tasks, Desire to learn and grow

Nice to Have

Knowledge of security best practices, Experience with developer experience tools, Excellent documentation skills

What You'll Do.

Provide technical support

Troubleshoot complex issues

Develop automation tools

Maintain automation tools

Manage 3rd party tools

Integrate 3rd party tools

Collaborate with other teams

Resolve technical issues

Document technical solutions

Create knowledge base articles

Assist with technical onboarding

Deliver shared technology

Deliver communication services

How You'll Work.

Team & Collaboration

Interdisciplinary team; Support team; Other teams

Communication Scope

Written communication; Verbal communication

Full Job Description

Isomorphic Labs is applying frontier AI to help unlock deeper scientific insights, faster breakthroughs, and life-changing medicines with an ambition to solve all disease. The future is coming. A future enabled and enriched by the incredible power of machine learning. A future in which diseases are curtailed or cured starting with better and faster drug discovery. Come and be part of an interdisciplinary team driving groundbreaking innovation and play a meaningful role in contributing towards us achieving our ambitious goals, while being a part of an inspiring and collaborative culture. The world we want tomorrow is the one we’re building today. It starts with the culture at this company. It starts with you. About Iso Isomorphic Labs (IsoLabs) was launched in 2021 to advance human health by building on and beyond the Nobel-winning AlphaFold system. Since then, our interdisciplinary team of drug discovery experts and machine learning specialists has built powerful new predictive and generative AI models that accelerate scientific discovery at digital speed. Our name comes from the belief that there is an underlying symmetry between biology and information science. By harnessing AI’s powerful capabilities, we can use it to model complex biological phenomena to help design novel molecules, anticipate how drugs will perform and develop innovative medicines to treat and cure some of the world’s most devastating diseases. We have built a world-leading drug design engine comprising AI models that are capable of working across multiple therapeutic areas and drug modalities. We are continually innovating on model architecture and developing cutting-edge capabilities to advance rational drug design. Every day, and with each new breakthrough, we’re getting closer to the promise of digital biology, and achieving our ambitious mission to one day solve all disease with the help of AI. Your impact As a key member of the Support team, this role will directly influence the efficienc

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