SupportEngineer

Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. As a member of our Corporate Service Desk team , you won’t just be managing tickets—ingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance. The Role at a Glance Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work. Key Responsibilities * Frontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments. * Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta. * Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one. * Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation. * The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free. * Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows. ## Qualifications What You Bring to the Table * 2+ years in a technical helpdesk or enterprise support role. * OS Expertise: Proficiency in both macOS and Windows troubleshooting. * Tech St