FreeWheel
adtech
SupportEngineer
“Support Engineer at FreeWheel. Skills: Support Engineering, Technical Problem Solving, Customer Interaction. deconstructing complex problems. building comprehensive solutions”
What You'll Achieve.
Drive results and growth.
Industry & Context.
deconstructing complex problems; building comprehensive solutions; solving complex problems
Onsite 4 days per week in New York office., This position is not eligible for visa sponsorship., Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.
What They're Looking For.
Must Have
A Computer Science, Engineering, or related Bachelor's Degree required., Experience in the online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity., Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications., Familiarity with: IAB standards including VAST, openRTB, Data analysis and processing: SQL, cURL, etc, Web technologies such as: HTTP, HTML5, XML, etc, Object Oriented Programming: JS, Python, etc, Experience developing against RESTful APIs, Ability to adapt to rapidly changing circumstances., A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities., Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers., Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television., Understand our Operating make them the guidelines for how you do your job., Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services., Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences., Win as a team - make big things happen by working together and being open to new ideas., Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers., Drive results and growth., Support a culture of inclusion in how you work and lead., Do what's right for each other, our customers, investors and our communities.
What You'll Do.
deconstructing complex problems
building comprehensive solutions
Create and maintain comprehensive documentation for all adtech platforms
including internal runbooks
and technical specifications.
How You'll Work.
Team & Collaboration
Win as a team - make big things happen by working together and being open to new ideas.; seeking guidance from management and peers.
Communication Scope
excellent written and verbal communication skills
Applying for this Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about FreeWheel?
Real rants from real employees. Read before you apply.