SupportEngineer

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. **Job Summary** FreeWheel Global Support is the service delivery leader in the advertising management industry for premium video. Support Engineers help customers drive success in the new TV ecosystem. The team’s contribution is white glove service and our product is knowledgeable, empowered customers who champion the FreeWheel brand. **Job Description** Excellent customer experience is delivered through problem solving, customer education and continuous service improvement in a changing and time-sensitive environment. The team supports premium video advertising delivery across TV, mobile, set top box, and web platforms for clients across the globe as part of a ‘follow-the-sun’ global support model. To do so, Support Engineers must communicate with clients possessing a variety of skill levels. Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. Using customer requirements, the team develops use cases for engineering improvements, contributes to product documentation, and continuously improves support processes to provide best-in-class service. For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level customer value to industry leaders in the TV ecosystem. Some travel may be needed. * Grow into a Subject Matter Expert in market-leading technologies * Advocate for customer success throughout the organization * Enable customers to succeed on the FreeWheel platform **About You:** You will be working in a diverse, collaborative direct team that values good team players w