Amazon Kuiper Services India Private Limited
Operations, IT, Support Engineering, alexa and amazon devices
SupportEngineer
“Support Engineer at Amazon Kuiper Services India Private Limited. Skills: Satellite network issues, Network troubleshooting, Performance data analysis. Resolve complex satellite network issues. Analyze performance data”
What You'll Achieve.
Ensure customer satisfaction
Industry & Context.
Troubleshooting expertise; Methodical problem analysis; Complex problem resolution; Diagnostic skills
Rotating shift schedules, Variable days off, Export control compliance
What They're Looking For.
Must Have
4+ years network/OS support, Handle enterprise escalations, Hands-on network design, Hands-on RF fundamentals, L3 NOC operations experience
Nice to Have
CCNA or equivalent cert, Teleport operations experience, Military SATCOM experience, Advanced multi-band antenna knowledge, Experience with antenna control units, Experience with remote monitoring, AWS Networking concepts knowledge
What You'll Do.
Resolve complex satellite network issues
Analyze performance data
Analyze system configurations
Restore optimal service levels
Drive technical cases to resolution
Solve challenging network issues
Develop technical solutions
Document technical solutions
Contribute to knowledge base
Provide advanced technical guidance
How You'll Work.
Team & Collaboration
Cross-functional teams
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