Amazon Kuiper Commercial Services LLC
Satellite Communications
SupportEngineer,AmazonLeoEnterpriseCustomerSupport
Neural analysis suggests this role is
optimal for Senior candidates.
“Support Engineer, Amazon Leo Enterprise Customer Support at Amazon Kuiper Commercial Services LLC. Skills: Satellite communications, Network operations, RF engineering. Lead resolution of complex customer cases. Provide in-depth technical guidance to customers and internal”
What You'll Achieve.
Ensure regulatory compliance; Ensure performance excellence; Drive rapid resolution; Reduce time to resolution; Improve customer experience; Enhance case deflection; Onboarding of new support engineers
Industry & Context.
Problem-solving; Root cause analysis; Troubleshooting complex satellite communication systems
Rotating shift schedule, On-call duties, U. S. citizen or national, U. S. permanent resident, Lawfully admitted into the U. S. as a refugee, Granted asylum
What They're Looking For.
Must Have
5+ years satellite communications ground systems and operations experience, Hands-on RF fundamentals experience, Proficient in standard network protocols and system architecture, Track record of analyzing complex technical issues, Managed customer escalations through resolution, Experience documenting technical solutions and standard operating procedures, Proven experience using spectrum analyzers, monitoring tools, and standard test equipment, Understanding of antenna specifications, Hands-on experience in antenna installation, maintenance, and troubleshooting, Background in NOC operations, Experience in emergency response and on-call support scenarios
Nice to Have
Previous experience in teleport operations, Previous experience in military SATCOM environments, Advanced knowledge of multi-band and multi-feed antenna configurations, Experience with auto-acquire and auto-tracking systems, Experience with antenna control units (ACUs) and remote monitoring, Network administration experience, Understanding of networking protocols and troubleshooting tools
What You'll Do.
Lead resolution of complex customer cases
Provide in-depth technical guidance to customers and internal
Partner with development
Perform detailed root cause analysis
Identify systemic issues
Collaborate on long-term fixes
Act as subject matter expert for escalated networking
Proactively identify support gaps
Contribute to tooling
Develop troubleshooting playbooks
Develop technical guides
Develop knowledge base articles
Mentor junior support engineers
Provide case coaching
Provide knowledge transfer
Provide technical escalation support
Drive operational readiness
Drive support planning for new network features
Drive support planning for firmware rollouts
Drive support planning for regional launches
Participate in customer communications for major incidents
Participate in customer communications for complex technical engagements
and technical excellence
How You'll Work.
Team & Collaboration
Partnering with development teams; Partnering with RF teams; Partnering with operations teams
Communication Scope
Customer communications
Full Job Description
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Key job responsibilities We are looking for a senior network operations engineer in the satellite, antenna, and radio frequency space who will require a blend of technical expertise spanning RF engineering, satellite communications, and advanced networking technologies. Beyond technical skills, success in this role demands strong problem-solving abilities, continuous learning, and the capability to design, optimize, and troubleshoot complex satellite communication systems while ensuring regulatory compliance and performance excellence. Lead the resolution of complex customer cases involving satellite-ground network performance, routing anomalies, or connectivity degradation. Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with development, RF, and operations teams to drive rapid resolution. Perform detailed root cause analysis (RCA) for customer-impacting events, identifying systemic issues and collaborating on long-term fixes. Act as a subject matter expert (SME) for escalated networking issues, including BGP peering, DNS failures, throughput bottlenecks, and path optimization. Proactively identify support gaps and contribute to tooling, diagnostics, and automation that reduce time to resolution and improve customer experience. Develop troubleshooting playbooks, technical guides, and knowledge base articles to enhance case deflection and onboarding of new support engineers. Mentor junior support engineers, providing ca
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