Harvey
Legaltech
SupportEnablementSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Enablement Specialist at Harvey. Skills: Support Enablement, Content Creation, Instructional Design. Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources. Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or ”
Industry & Context.
identify knowledge gaps; turn those gaps into targeted learning content
What They're Looking For.
Must Have
2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment, content creation skills, Solid instructional design fundamentals, Experience working in fast release cycles and adapting materials quickly as products evolve, Organized and detail-oriented, Familiarity with support workflows and what it takes for a specialist to handle technical customer issues with confidence, Collaborative by nature
Nice to Have
experience with LMS platforms, video creation tools, AI-assisted content development workflows
What You'll Do.
Build and maintain enablement content across the full learning lifecycle — onboarding curricula
product update training
quick-reference materials
and skills development resources
Translate rapid product releases and process changes into clear
digestible learning content quickly and in the right format for the audience — written guides
or self-guided modules
Support the delivery and logistics of the onboarding program
including coordinating new hire schedules
tracking ramp progress
and flagging areas where additional support may be needed
Maintain and organize the enablement content library
ensuring materials stay accurate
and easy to find as the product and team scale
Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores
and turn those gaps into targeted learning content
Partner with Customer Education and Product to stay current on releases and incorporate changes into training materials before they surface as issues in tickets
Gather feedback from specialists and new hires to continuously improve content and the learning experience
Track content performance metrics and share insights with the Lead to inform program improvements
How You'll Work.
Team & Collaboration
Work closely with the Support Enablement Lead; Partner with QA and the Enablement Lead; Partner with Customer Education and Product; Collaborative by nature — you work well alongside a Lead, take direction clearly, and proactively flag issues or opportunities
Process & Methodology
manage a content library, track multiple projects
Full Job Description
WHY HARVEY At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is building a world-class support function, and keeping our team equipped as the product rapidly evolves is a critical part of that foundation. We are looking for a Support Enablement Specialist to work alongside our Support Enablement Lead in building and delivering the programs that help every specialist ramp quickly and keep growing. Reporting to the Support Operations Manager, with day-to-day direction from the Support Enablement Lead, you will focus on executing and maintaining enablement content across the full learning lifecycle — from onboarding new hires to delivering ongoing training as Harvey’s product and processes change. You'll work closely with the Support Enablement Lead, who will set direction and p
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