Fora Financial
financing
SupportDeskTechnician
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Desk Technician at Fora Financial. Skills: Support Desk, technical support, customer service. Provide support and guidance to level support technician for complex problems and issues. Provide support for all Desktops, Laptops, Printers, other peripherals”
What You'll Achieve.
Provide excellent Customer Service by effectively communicating with user throughout resolution process
Industry & Context.
problem solving skills; Troubleshoot, research, and analyze each issue to determine the best course for resolution
This role is not eligible for visa sponsorship, All applicants must be authorized to work for any employer in the US
What They're Looking For.
Must Have
2 – 3 Years working of experience in support, Solid working knowledge of computer hardware, Office 365, and networks, Ability to work independently, Proficient verbal and written communication skills and the ability to create technical documents, Must be organized and detail oriented, customer service and problem solving skills, Excellent time management skills, ability to multi-task and prioritize work, Good communication skills, All applicants must be authorized to work for any employer in the US
Nice to Have
Mentoring and training skills
What You'll Do.
Provide support and guidance to level support technician for complex problems and issues
Provide support for all Desktops
troubleshooting problems
teaching or instructing co-workers regarding software or hardware
troubleshooting issues
and analyze each issue to determine the best course for resolution
Resolve low level technical issues and escalate complex issues to the appropriate support group for effective resolution
Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system
Information Technology systems and other administrative related projects as assigned
How You'll Work.
Team & Collaboration
Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support; Collaborative and willing to work as a team
Communication Scope
Proficient verbal and written communication skills; Good communication skills; effectively communicating with user throughout resolution process
Full Job Description
A Day in the Life of a Support Desk Technician: Provide support and guidance to level I support technician for complex problems and issues Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support Provide support for all Desktops, Laptops, Printers, other peripherals and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communicating policy, and troubleshooting issues Troubleshoot, research, and analyze each issue to determine the best course for resolution Resolve low level technical issues and escalate complex issues to the appropriate support group for effective resolution Provide excellent Customer Service by effectively communicating with user throughout resolution process Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system Works on Helpdesk, Information Technology systems and other administrative related projects as assigned What You Have: 2 – 3 Years working of experience in support Collaborative and willing to work as a team Mentoring and training skills Solid working knowledge of computer hardware, Office 365, and networks Ability to work independently Proficient verbal and written communication skills and the ability to create technical documents. Must be organized and detail oriented. Strong customer service and problem solving skills Excellent time management skills, ability to multi-task and prioritize work Good communication skills **This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US. Competitive Base Salary- $60,000-$65,000 based on experience The Benefits of Working for Fora Financial: Attractive company subsidized Medical, Dental and Vision plans with leading insurance providers 401K Plan with Company Match Life Insurance at No Cost to Employees Generous Time Off
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