Nscale
SupportDeskAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Desk Analyst at Nscale. Skills: Technical support, Troubleshooting, Customer satisfaction, Operational excellence. Handle incoming support requests. Diagnose technical issues”
What You'll Achieve.
Impact customer satisfaction; Impact internal productivity; Impact operational excellence
Industry & Context.
Troubleshooting; Analytical problem-solving; Problem-solving ability; Root cause analysis
What They're Looking For.
Must Have
2-3 years technical support experience, Troubleshooting skills, Analytical problem-solving skills, Organized, Disciplined, Methodical, Sense of ownership, Solid understanding IT fundamentals, Experience supporting Windows, Experience supporting macOS, Familiarity with ticketing systems, Familiarity with support tools, Basic understanding IT security, Basic understanding data protection, Experience using remote support tools, Experience using VPN technologies
Nice to Have
Experience in startup environment, Experience in scale-up environment, Familiarity with cloud platforms, Exposure to GPU infrastructure, Exposure to AI/ML tooling, Knowledge of ITIL practices, CompTIA A+ certification, CompTIA Security+ certification, Similar certifications, Experience supporting engineering teams, Experience supporting technical teams
What You'll Do.
Handle incoming support requests
Diagnose technical issues
Resolve technical issues
Track support tickets
Maintain ticket updates
Maintain professional communication
Maintain clear communication
Maintain courteous communication
Provide first-line technical support
Troubleshoot connectivity problems
Troubleshoot access problems
Troubleshoot authentication problems
Troubleshoot configuration problems
Maintain knowledge base
Identify recurring patterns
Escalate systemic issues
Assist users with account setup
Assist users with permissions
Assist users with authentication
Provide technical guidance
Support onboarding processes
Support offboarding processes
Contribute to continuous improvement
Improve support workflows
Improve support procedures
Identify automation opportunities
Participate in knowledge sharing
Participate in training sessions
Support implementation of new tools
Support implementation of new systems
Work closely with Internal IT
Work closely with Infrastructure
Work closely with Platform Engineering
Coordinate escalations
Support incident response
Contribute to resolution efforts
Communicate with stakeholders
How You'll Work.
Team & Collaboration
Internal IT; Infrastructure teams; Platform Engineering teams; Specialist teams
Communication Scope
Written communication; Verbal communication; Clear communication; Courteous communication
Full Job Description
About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We are hiring a Support Desk Analyst to join our Support & Operations team and serve as the frontline of our technical support organization. In this role, you will provide first- and second-line technical support to both internal teams and customers. You will handle incoming support requests, troubleshoot technical issues, and escalate more complex challenges to specialist teams. This role requires strong problem-solving ability, clear communication, and a structured, methodical approach in a fast-paced, high-growth environment. Your work will directly impact customer satisfaction, internal productivity, and operational excellence. What you'll be doing Support Delivery & Ticket Management Handle incoming support requests via email, ticketing systems, and chat channels. Diagnose and resolve technical issues for internal users and customers. Log, track, and maintain accurate updates on all support tickets. Prioritize and escalate issues appropriately based on severity and impact. Maintain professional, clear, and courteous communication with all stakeholders. Technical Troubleshooting Provide first-line technical support for hardwa
Applying for this Support Desk Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Nscale?
Real rants from real employees. Read before you apply.