NineStar Connect
Technology
SupportCenterTechnician
Neural analysis suggests this role is
optimal for entry candidates.
“Support Center Technician at NineStar Connect. Skills: technical support, troubleshooting, customer service, communication skills. Provide Tier 1 technical support for phone, dial-up, TV, and broadband internet customers via phone, email, and chat. Troubleshoot issues, answer questions, resolve service problems, and process customer information. Monitor outage and alarm boards, ticketing systems, and cameras. Assist customers with payments, plan upgrades, and new service sign-ups. Occasionally p”
What You'll Achieve.
Empower thoughtful development and improve quality of place in Central Indiana by providing high-quality utility services. Deliver exceptional service for members and call-partners.
Industry & Context.
troubleshooting; resolving service issues; problem-solving
Does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
What They're Looking For.
Must Have
Knowledge of company services, products, and procedures. Hands-on experience with computer hardware troubleshooting (break/fix). Familiarity with internet protocols, email clients, web browsers, and TCP/IP networking. Proficiency in Microsoft products (Windows, Outlook, etc.). Excellent written and verbal communication skills. Ability to multi-task and manage competing priorities in a fast-paced environment. A customer-focused attitude with a dedication to problem-solving.
Nice to Have
Technology-related certifications preferred. Previous experience in telecommunications or technical support is a plus.
What You'll Do.
Provide Tier 1 technical support for phone, dial-up, TV, and broadband internet customers via phone, email, and chat.
Troubleshoot issues, answer questions, resolve service problems, and process customer information.
Monitor outage and alarm boards, ticketing systems, and cameras.
Assist customers with payments, plan upgrades, and new service sign-ups.
Occasionally provide field support or face-to-face assistance.
How You'll Work.
Team & Collaboration
Collaborate with internal departments to track, dispatch, and resolve customer issues.
Communication Scope
written communication skills; verbal communication skills
Full Job Description
NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive. Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development. Company Benefits: - At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts. Wellness: - We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. Are you passionate about technology and helping people by providing outstanding customer service? Join NineStar Connect as a Support Center Technician and make a real difference in the community! You will deliver telephone, email, and click-to-chat technical support for phone, dial-up, TV, and broadband internet customers. Your role will include troubleshooting, answering questions, resolving service issues, and processing customer information with a focus on delivering exceptional service for our members and call-partners. Essential Duties and Responsibilities: * Provide Tier 1 technical support for a variety of service issues including email, web authentication, loss of service, power outages, and other related concerns via phone, email, and chat. * Accurately create, update, and close trouble tickets while collaborating with internal departments to track, dispatch, and resolve customer issues. * Process pre-installation service orders to ensure a seamless experience for new c
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