NineStar Connect
communications, energy, water, and sewer cooperative
SupportCenterTechnician
“Support Center Technician at NineStar Connect. Skills: technical support, customer service. Provide Tier 1 technical support for a variety of service issues including email, web authentication, loss of service, power outages, and other related concerns via phone, email, and chat.. Accurately create, update, and close trouble tickets while collaborating with internal departments to track, dispatch, and resolve customer issues.”
What You'll Achieve.
delivering exceptional service for our members and call-partners; ensure a seamless experience for new customers; address service interruptions in a timely manner; enhance their overall experience
Industry & Context.
dedication to problem-solving; troubleshooting
Occasionally provide field support or engage with customers face-to-face
What They're Looking For.
Must Have
knowledge of company services, products, and procedures, Hands-on experience with computer hardware troubleshooting (break/fix), Familiarity with internet protocols, email clients, web browsers, and TCP/IP networking, Proficiency in Microsoft products (Windows, Outlook, etc. ), Excellent written and verbal communication skills, Ability to multi-task and manage competing priorities in a fast-paced environment, A customer-focused attitude with a dedication to problem-solving, high school diploma required
Nice to Have
Technology-related certifications preferred, Previous experience in telecommunications or technical support is a plus
What You'll Do.
Provide Tier 1 technical support for a variety of service issues including email
and other related concerns via phone
and close trouble tickets while collaborating with internal departments to track
and resolve customer issues.
Process pre-installation service orders to ensure a seamless experience for new customers.
Monitor outage and alarm boards
and cameras to address service interruptions in a timely manner.
Assist customers with processing payments
upgrading plans for faster speeds
and signing up for new services to enhance their overall experience.
Occasionally provide field support or engage with customers face-to-face to offer on-site troubleshooting and assistance.
How You'll Work.
Team & Collaboration
collaborating with internal departments to track, dispatch, and resolve customer issues
Communication Scope
Excellent written and verbal communication skills
Applying for this Support Center Technician role?
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How to Apply on SmartRecruiters
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