Guidehouse
SupportCenterCoach
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Center Coach at Guidehouse. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Manage a portfolio of missions. Serve as primary liaison”
What You'll Achieve.
strengthening the effectiveness of public diplomacy practitioners; streamlining access to Department resources; enhancing tailored support; improving transparency and coordination across bureaus; practitioners can do their jobs more effectively; empower self-discovery and accountability; practitioner(s) can find solutions that work for them and their teams
Industry & Context.
problem-solving approaches
Active Secret clearance, Ability to travel internationally
What They're Looking For.
Must Have
An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance, Bachelors Degree, Previous experience working in public diplomacy for the Department of State, FIVE (5) years or more experience in a leadership role that required improving individual, team, and organizational performance
Nice to Have
ICF Coaching certified, Ability to work in a dynamic and collaborative team environment, Ability to bridge cultural and language barriers while working with clients where English may be a second language, Ability to learn and adopt concepts and strategies related to strategic planning, monitoring and evaluation, audience analysis, best practices and techniques, Ability to travel internationally to any location requested, Ability to view problems from multiple angles and apply a variety of solutions to solving them, Ability to professionally represent Guidehouse when participating and leading client-facing discussions and meetings, Excellent attention to detail, Excellent organizational, written, and oral communication skills
What You'll Do.
Manage a portfolio of missions
Serve as primary liaison
Field and triage incoming requests
Conduct consultations with practitioners
Connect practitioners with subject-matter expertise
Provide coaching sessions
Empower self-discovery and accountability
Guide practitioners in identifying solutions
Support practitioner in navigating challenges
How You'll Work.
Team & Collaboration
Serve as the primary liaison between the public diplomacy practitioners at these missions and the support services offered by the Bureau and Department; connect them with subject-matter expertise across the Department; work in a dynamic and collaborative team environment; professionally represent Guidehouse when participating and leading client-facing discussions and meetings
Communication Scope
written communication skills; oral communication skills
Full Job Description
**_Job Family_ :** Operational Effectiveness ** _Travel Required_ :** None ** _Clearance Required_ :** Active Secret ** _What You Will Do_ :** Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy practitioners by streamlining access to Department resources, enhancing tailored support, and improving transparency and coordination across bureaus so that public diplomacy practitioners can do their jobs more effectively. As a Support Center Coach, you will manage a portfolio of missions (embassies, consulates, and domestic public diplomacy offices) and serve as the primary liaison between the public diplomacy practitioners at these missions and the support services offered by the Bureau and Department. In this fast‑paced, service‑oriented role, you will field and triage incoming requests, conduct consultations with practitioners to identify their needs, identify solutions, and connect them with subject-matter expertise across the Department. The Support Center Coach will provide coaching sessions to empower self-discovery and accountability for their practitioners, as needed. Drawing on coaching best practices used across the Support Center- such as asking open-ended questions, practicing empathy, ensuring psychological safety, and detaching from specific outcomes so that the practitioner(s) can find solutions that work for them and their teams. Coaches guide practitioners in identifying solutions that work for their teams and local contexts. Some practitioner needs will have straightforward answers available through Department resources; others will be complex and require the Coach to use coaching skills, facilitation techniques, and problem‑solving approaches to support the practitioner in navigating challenges ** _What You Will Need_ :** * An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance * Bachelors Degree * Pre
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