SupportCallCenterCoordinator

Hourly Range:  Dependent upon experience. About SMU: SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor. About the Position: The Support Call Center Coordinator is responsible for troubleshooting and triaging facilities calls and work request issues by taking calls, processing requests, and following up with campus partners to gather all critical information needed for accurate resolution. This role evaluates and routes vetted requests to the appropriate Facilities Planning and Management departments, while also responding to facilities-related questions and problems received through support center channels. It requires strong customer service skills, clear communication, and ongoing participation in technical and professional development activities to enhance service delivery. The overall goal is to ensure the high quality and reliability of maintenance and grounds operations, supporting the long-term success of Facilities Planning and Management and the mission of the University, while providing effective support to departmental management teams. Essential Functions: Responsible for troubleshooting and triaging facilities calls and work requests by taking calls, processing incoming requests, and following up wi