Contour Software
Tech / AI / Software
SupportAnalyst-MSDynamicsGP
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Analyst - MS Dynamics GP at Contour Software. Skills: Microsoft Dynamics GP support, SQL Server, problem-solving, communication. Provide functional support for Microsoft Dynamics GP users across modules (GL, AP, AR, Payroll, Inventory, etc.). Troubleshoot and resolve issues including system errors, data discrepancies, user access problems, and integration failures”
Industry & Context.
excellent problem-solving skills; Experience troubleshooting data discrepancies, report issues, and user access problems
What They're Looking For.
Must Have
Bachelor’s degree in business, Accounting, Information Systems, or a related field, Minimum 3 years of experience supporting Microsoft Dynamics GP in a functional or technical support capacity, knowledge of Dynamics GP modules (GL, AP, AR, Payroll, Inventory, Purchasing, Sales Order Processing), Experience troubleshooting data discrepancies, report issues, and user access problems, Proficiency with SQL Server for data queries, reporting, and basic troubleshooting, Excellent written and verbal communication ability to explain technical issues to non-technical users, Ability to work independently in a remote environment while collaborating effectively with a distributed team, Familiarity with ticketing systems and SLA-driven support environments
Nice to Have
Experience with Dynamics 365 Business Central or willingness to train and certify, Certification in Microsoft Dynamics GP, Familiarity with ITIL or other IT service management frameworks, Experience supporting ERP migrations or system transitions, Exposure to third-party GP add-ons (e.g., Mekorma, Binary Stream, eOne)
What You'll Do.
Provide functional support for Microsoft Dynamics GP users across modules (GL
Troubleshoot and resolve issues including system errors
and integration failures
Document resolutions in our ticketing system (Jira)
Escalate complex issues to vendor support as appropriate
tracking to resolution
Document support activities
and maintain user guides and knowledge base articles
Deliver end-user training within the scope of support (e.g.
Stay current on Dynamics GP updates (tax tables
security patches) through December 2029
Support customer transitions to Dynamics 365 Business Central
How You'll Work.
Team & Collaboration
Collaborate with implementation consultants and other departments to ensure seamless integration and operation of Dynamics GP; collaborating effectively with a distributed team
Communication Scope
Excellent written and verbal communication ability to explain technical issues to non-technical users
Full Job Description
_**About Contour**_ [Contour Software](http://contour-software.com/) has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! **About Contour:** Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employ
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