Contour Software
Tech / AI / Software
SupportAnalyst-MSDynamics365BusinessCentral
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Analyst - MS Dynamics 365 Business Central at Contour Software. Skills: MS Dynamics 365 Business Central, functional support, technical support, problem-solving. Provide functional support for Dynamics 365 Business Central users across modules (General Ledger, Accounts Payable, Accounts Receivable, Inventory, Purchasing, Sales). Troubleshoot and resolve issues including system errors, data discrepancies, user access problems, and integration failures, and document resolutions in our tick”
What You'll Achieve.
helping customers maximize the value of their cloud ERP investment; contributes to the continuous improvement of our support operations
Industry & Context.
excellent problem-solving skills; Experience troubleshooting data discrepancies, reporting issues, permissions, and workflow failures
Preferred Timings: 7:30 AM EST to 4:30 PM EST (4:30 PM to 1:30 AM Pakistan Time)
What They're Looking For.
Must Have
Bachelor’s degree in business, Accounting, Information Systems, or a related field, Minimum 3 years of experience supporting Microsoft Dynamics GP in a functional or technical support capacity, knowledge of Business Central modules (Financials, Sales, Purchasing, Inventory, Warehouse Management), Experience troubleshooting data discrepancies, reporting issues, permissions, and workflow failures, Familiarity with Business Central administration (user setup, permission sets, environments, extensions), Excellent written and verbal communication ability to explain technical issues to non-technical users, Ability to work independently in a remote environment while collaborating effectively with a distributed team, Familiarity with ticketing systems and SLA-driven support environments
Nice to Have
Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate Certification, Experience with AL development or ability to read/interpret AL code for troubleshooting purposes, Familiarity with Power Platform (Power Automate, Power BI) integrations with Business Central, Experience with Business Central APIs and data integrations, Exposure to popular AppSource extensions (Jet Reports, Continia, Insight Works, etc.), Experience supporting customers migrating from Dynamics GP to Business Central, Familiarity with ITIL or other IT service management frameworks
What You'll Do.
Provide functional support for Dynamics 365 Business Central users across modules (General Ledger
Troubleshoot and resolve issues including system errors
and integration failures
and document resolutions in our ticketing system (Jira)
Manage customer onboarding to support services when new customers transition from implementation to ongoing support
Escalate complex issues to vendor support as appropriate
tracking to resolution
Document support activities
and maintain user guides and knowledge base articles
Deliver end-user training within the scope of support (e.g.
Stay current on Business Central release waves
and new functionality
How You'll Work.
Team & Collaboration
collaborating effectively with a distributed team
Communication Scope
Excellent written and verbal communication ability to explain technical issues to non-technical users
Full Job Description
_**About Contour**_ [Contour Software](http://contour-software.com/) has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! **About Contour:** Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employ
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