Esri
GIS
SupportAnalystll-GISRegulatedIndustries
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Analyst ll-GIS Regulated Industries at Esri. Skills: ArcGIS Platform expertise, technical support, customer issue analysis. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions. Analyze customer issues to identify, understand, and articulate the core problem and potential solutions”
What You'll Achieve.
helping customers achieve meaningful results; aid our customers in utilizing the GIS platform effectively to further increase the benefits of location intelligence; Empower our customers to be successful
Industry & Context.
hands-on problem-solving; identify solutions; address complex challenges; proactive problem solver; Analyze customer issues to identify, understand, and articulate the core problem and potential solutions
US citizenship and willingness and ability to maintain a US Security Clearance
What They're Looking For.
Must Have
2+ years of professional and customer service experience in a similar position, supporting similar responsibilities, Applied knowledge of the usage and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context, Experience communicating with customers with varying technical aptitudes in GIS and information technology, Be self-motivated, a proactive problem solver, team oriented, and creative, US citizenship and willingness and ability to maintain a US Security Clearance, Bachelor’s degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field
Nice to Have
Advanced knowledge of Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise, Esri Technical Certification, Professional experience in computer troubleshooting such as such as reading network traffic, python, and/or configuring software, Master’s degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field
What You'll Do.
Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email
and/or phone interactions
Analyze customer issues to identify
and articulate the core problem and potential solutions
Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform
Maintain comprehensive case documentation in our customer relationship management (CRM) system
How You'll Work.
Team & Collaboration
Partner with team members to identify common patterns, align on the best path forward, and solve cases; Exchange insights and best practices with peers; Coach peers on areas of technical specialty
Communication Scope
Experience communicating with customers with varying technical aptitudes in GIS and information technology
Full Job Description
Overview As a Support Analyst II, you will focus on leveraging your ArcGIS Platform expertise to apply product and technology best practices, identify solutions, and address complex challenges. Through hands-on problem-solving and collaboration, you’ll gain exposure to specialized industries and play a key role in helping customers achieve meaningful results. Your proactive and resourceful approach will drive creative solutions to our customers' most complex challenges while thriving in a dynamic and collaborative setting. You will have the opportunity to aid our customers in utilizing the GIS platform effectively to further increase the benefits of location intelligence. Embark on a rewarding journey with Esri, where you'll be part of a team that delivers exceptional global technical support, guiding customers towards the effective and impactful usage of GIS. At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion. Responsibilities Embrace innovative thinking. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions. Empower our customers to be successful. Analyze customer issues to identify, understand, and articulate the core problem and potential solutions. Become a technical expert. Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform. Fostering an environment of helpfulness and collaboration. Partner with team members to identify common patterns, align on the best path forward, and solve cases. Understand our customers. Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers. Be a mentor. Coach peers on areas of technical sp
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