PAR Technology Corporation
Restaurant Technology
SupportAnalyst,Level1
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Analyst, Level 1 at PAR Technology Corporation. Skills: Customer success, Restaurant operations. Learn software. Provide exceptional service”
Industry & Context.
Problem solver; Finding solutions
What They're Looking For.
Must Have
Restaurant management background, Experience working with POS, Experience working with back-office programs, Microsoft Office skills, Basic Microsoft Excel knowledge
Nice to Have
Technical degree, Certifications, Equivalent experience, 2 - 3 years' experience in Hospitality industry, Previous restaurant management experience
What You'll Do.
Provide exceptional service
Address client concerns
Receive support requests
Respond to support requests
Create support requests
Manage support requests
Prioritize support requests
Contribute articles to knowledge base
Upload information to SharePoint
How You'll Work.
Team & Collaboration
Work with Senior Analysts; Work with Team Leads; Work with Management; Team environment
Communication Scope
Written communication; Verbal communication; Client facing emails; Internal messaging
Full Job Description
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com http://partech.com or connect with us on LinkedIn https://www.linkedin.com/company/partechnology/, X (formerly Twitter) https://twitter.com/par_tech, Facebook https://www.facebook.com/parpointofsale/, and Instagram https://www.instagram.com/partechnology/. Position Description: The Support Analyst, Level 1, is primarily responsible for supporting our clients that use PAR OPS as part of their daily routine inside of their restaurants. Our software is a back-office solution for restaurants that provides functionality around cost of goods, scheduling, payroll, reporting and many other operational purposes. The most important and first task you will be responsible for is learning our software to become a subject matter expert, which will allow you to provide exceptional service to our clients. A successful candidate will have outstanding oral and written communication skills with a strong passion to learn and solve problems. You will also resolve issues or address concerns directly with clients and work with others in a team environment. Our company highly values collaboration, teamwork, and positive attitudes. Shift: Monday - Friday 11 AM - 8 PM EST Position Location: Remotely based in one of our hub locations: Austin, TX, Philadelphia, PA, Minneapolis, MN, Chicago, IL, Champaign, IL, and Central New York (Albany, Buffalo,
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