Crunchtime
Hospitality
SupportAnalyst-Integrations&Analytics
Neural analysis suggests this role is
optimal for Entry candidates.
“Support Analyst - Integrations & Analytics at Crunchtime. Skills: Application support, Customer support, Data analysis. Help customers solve problems. Use internal tools to troubleshoot”
What You'll Achieve.
Deliver high-quality support; Confirm accuracy based on customer inquiries; Reassure the customer that data displayed is accurate; Deliver the ultimate customer experience; Help our product and engineering teams better understand our customers' needs
Industry & Context.
Help customers solve problems; Troubleshoot trouble tickets; Analyze data discrepancies; Ability to prioritize tasks independently
What They're Looking For.
Must Have
1-2 years of remote application support experience, Bachelors Degree, Able to work in a fast paced environment with multiple competing priorities, Ability to prioritize tasks independently based on understanding business impact for the customer
Nice to Have
2-4 years of customer-facing experience in any industry, but hospitality industry is preferable, Some SQL knowledge and ability to write/execute multi-table queries, Prior experience with POS systems i. e. Toast, Aloha, Brink and/or Simphony, Experience working with a distributed/remote team, Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems, Experience with Jira and Zendesk, Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks, An understanding of Snowflake cloud-based data platform, Able to troubleshoot networking and communication protocols, Experience supporting restaurant, convenience store, or grocery industry verticals, A conceptual understanding of what an API is and its role in connecting different software applications
What You'll Do.
Help customers solve problems
Use internal tools to troubleshoot
Analyze data discrepancies
Support Sales/Success teams
Be a voice of the customer
How You'll Work.
Team & Collaboration
Collaborate with a global team; Support Sales/Success teams; Collaborating cross-functionally across internal teams
Communication Scope
Excellent interpersonal and communication skills (written and verbal)
Full Job Description
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P. F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the company At Crunchtime, we don’t just build software; we power the heartbeat of the hospitality industry. As the industry’s only complete, AI-powered restaurant operations management suite, Crunchtime is the market leader trusted by 850+ restaurant brands - including Pizza Express, Five Guys, Bone Daddies, and Wingstop. With over 150,000 locations worldwide, we help operators master everything from inventory and labor to kitchen execution. We are expanding rapidly across Europe, and we’re looking for a Growth Marketing Manager to build the engine that fuels our EMEA expansion. About the role As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. What you’ll do as a Customer Support Analyst Help customers solve problems in the CrunchTime platform. Use internal tools to troubleshoot trouble tickets Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate. Collaborate with a global team to deliver the ultimate customer experience Support Sales/Success teams with account management and technical support Be a voice of the customer, helping our product and eng
Applying for this Support Analyst - Integrations & Analytics role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Crunchtime?
Real rants from real employees. Read before you apply.